Reviews policy

1. Who can leave a review

Anyone with an i-migrate.ai account can leave one review for their account: a star rating and, if they want, a few words. When you write words, you choose whether we may show them on our website with your first name and your destination.

2. What we check before a review appears

A person on our team reads every review before it can appear, and again whenever it is edited. We publish reviews whose writers allowed it, whether they are good or bad. Reviews written in the app are marked as coming from a verified account.

3. How the rating is worked out

The average rating on our website counts every star rating we have received from real people, including reviews that are still waiting for our team and reviews we hid. We only show it once enough people have rated us. Where we show a rating from another site, we link to it.

4. Reviews our team adds

Sometimes people send us their thoughts by email or message instead of in the app. Our team adds such a review only with the writer's written permission, which we keep, and it is not marked as coming from a verified account.

5. What we never do

• We never pay for reviews or give anything in return for one.
• We never write reviews ourselves or ask anyone to write one for us.
• We never change a reviewer's words.
• We never hide a review because it is negative.

6. When we hide a review

We hide a review only when it breaks this policy, and we record the reason:

• It is offensive, threatening or discriminatory.
• It contains someone's personal details.
• It is not about i-migrate.ai.
• It is spam, or not a genuine experience.
• It was written by someone connected to our company.

7. Changing or removing your review

You can edit or delete your review at any time in the app. To report a review, or to ask about one of yours, write to us from Requests and complaints (i-migrate.ai/legal/requests).